Online Health Care that Fits Your Schedule & Budget
Affordable and available to anyone – whether you're an established SSM Health patient or seeing us for the first time, we've got you covered.
Quality Care from the Comfort of Home
Receive treatment online for minor illnesses
Convenient
Choose between two virtual care options; daily from 6 am - 11 pm.
Fast
Receive a treatment plan or prescription in less than an hour.
Affordable
Maximum out of pocket is $39 - $59; less if you have insurance.
Trusted
Over 250,000 satisfied patients treated online.
When should you seek virtual care?
Sore throat, coughing, sneezing, or a questionable rash? Both e-visits and video visits are available to anyone two years and older for a variety of minor illnesses. Learn more about the conditions we treat.
If your health concern cannot be addressed, you will not be charged.
Who is virtual care not for?
It is not intended for the treatment of chronic conditions, medication changes, or medical consultation.
Virtual Care should not be used for emergency care. If you are experiencing a medical emergency, call 911.
Your Online Care Options
Find out which type of online care is best for you and your family.
E-VISIT
Fill out a form to receive a treatment plan from a SSM Health Provider.
How it works:
- Login or register for a SSM HealthE-visit account
- Fill out a short online questionnaire to address minor medical needs.
- After completing, you’ll receive an emailfrom a provider to discuss your health care plan and any medication or follow-up needed.
Cost: $39 or less depending on your insurance.
Hours: Daily, 6 AM - 11 PM
Wait time:less than an hour (during operating hours)
If your health concern cannot be addressed through an e-visit, you will not be charged.
VIDEO VISIT
Quickly connect with an SSM Health provider via video conference. The video service can provide better visual input on rashes, sore throats, and coughs.
How it works:
- Login or register for a MyChart account
- Answer a few quick questions about your symptoms
- Choose whether you want to be notified via text or email when a provider is ready to see you
- Connect with a provider via video in less than 20 minutes
Cost: $59 or less depending on your insurance.
Hours: Daily, 6 AM - 11 PM
Wait time: Averages 20 minutes (during operating hours)
If your health concern cannot be addressed through a video visit, you will not be charged.
Is SSM Health Express Virtual Care Right for You?
There is a lot to balance in day-to-day life, and sometimes an illness pops up unexpectedly — we have you covered. Please note, all patients must be physically located in MO, IL, OK or WI at the time of the visit. No insurance required.
Common conditions we treat via virtual care:
- Allergies
- Cold, cough, flu, fever
- Diaper rash
- Head lice
- Heartburn
- Minor aches, pains, infections
- Minor cuts, scrapes, burns
- Minor sprains & strains
- Sinus Infections
- Skin conditions:
- insect stings and bites
- rashes
- minor bumps
- Urinary tract infections (UTI)
Need to see someone quickly in person or referred to a SSM Health clinic? Find an urgent care or express clinic near you.
Frequently Asked Questions
SSM Health Express Virtual Care providers are licensed and able to prescribe certain medications as part of your treatment plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. SSM Health Express Virtual Care is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.
Using this online video service, you can connect with a trusted SSM Health clinician and receive treatment from your home, office, or other convenient location, for the following:
- Allergies
- Cold, cough, flu, fever
- Diaper rash
- Head lice
- Heartburn
- Minor aches, pains, infections
- Minor cuts, scrapes, burns
- Minor sprains and strains
- Sinus infections
- Skin conditions: insect stings and bites, rashes, minor bumps
- Urinary tract infections (UTI)
You will not be able to speak directly with your existing SSM Health provider via SSM Health Express Virtual Care. If you would prefer to speak to your existing care provider online, please message your provider via MyChart or call the site of care location to ask if they participate in telehealth visits. Note, not all providers participate in telehealth visits, and how quickly you can get an appointment will vary.
Yes, we can provide treatment for patients 2 years and older. For diaper rash concerns, there is no minimum age. All patients must be physically located in MO, IL, OK or WI at the time of the visit.
For children under the age of 18 years, a parent or legal guardian and the child must be present together for the video visit.
Yes, you can use a phone, iPad, or your computer.
For a video visit, you must have your camera enabled. To successfully connect via phone or tablet, you must have the Zoom Cloud Meetings and MyChart apps installed. We encourage you to have your video on if possible.
Download Apps on Apple
MyChart
Zoom Cloud Meetings
Download Apps on Google Play
MyChart
Zoom
You will also need to ensure that you turn off pop up blockers to appropriately install Zoom.
You do not need insurance to complete virtual care. The maximum out of pocket cost is $39 for an e-visit or $59 for a video visit. The cost could be less iffiled with an accepted insurance.
Note if you are an existing SSM Health patient and your insurance has covered in-person visits in the past, the same insurance should be accepted through SSM Health Express Virtual Care. You will be directed to pay with a credit card or a health savings account (HSA) card before receiving care.
Yes, we serve both new and existing patients. SSM Health Express Virtual Care is available to anyone in our four regions of service: Illinois, Missouri, Oklahoma, and Wisconsin. A brief registration processwill be required for your first visit.
All the information you provide is encrypted and protected.
Yes, you will be receiving treatment from a board certified SSM Health nurse practitioner (NP) or physician associate (PA). They can coordinate online prescriptions when necessary. There are also some cases where they will suggest that you visit in-person depending on the severity of your symptoms.
We do our best to treat you online, but not every condition can be treated via virtual care. If your health concern cannot be addressed through SSM Health Express Virtual Care, you may be directed to an in-person clinic for care.
If we can't provide treatment, you will not be charged.
If you have concerns about a chronic condition, need a change to an existing medication, or are seeking medical consultation/advice on a condition not listed, a virtual care visit might not be appropriate.
SSM Health Express Virtual Care providers are not able to order imaging (X-rays and scans), prescribe controlled substances, conduct care requiring an in-person visit (such as physicals for school, work, or employment), manage chronic conditions, or accept workers’ compensation. For any of these situations, please contact your primary care provider. If you do not have one, you can find a primary care provider near you or compare your care options to find the right level of care for your condition.
Enter your email address and phone number during the short registration process. Once a provider is ready to speak to you, you will receive a call or a text message with a link to the Zoom video chat.
SSM Health Express Virtual Care
Care That Clicks
Connect with a trusted SSM Health provider now. Choose to speak to a trusted SSM Health provider through a virtual video visit or fill out a five-minute questionnaire to receive a treatment plan from a provider.
*SSM Health Express Virtual Care is open daily between 6 AM - 11 PM. If an e-visit or video visit request is received after hours, an SSM Health provider will try to get back to you as soon as possible during operating hours.
